At MahouNail, our mission is to ensure you’re completely happy with every set of handcrafted press-on nails you receive. If something isn’t right, our customer support team is always ready to help. Please contact us at support@mahounail.com for assistance.

1. Policy for Defective or Damaged Products

1.1 Timeframe for Reporting Issues

To qualify for a refund or replacement, please report any issues within 30 days from the delivery date. Requests made after 30 days cannot be processed.

1.2 Eligibility for Refunds or Replacements

Because each set of press-on nails is handcrafted and made to order, we only offer refunds or replacements for the following cases:

• The item is defective, damaged, or broken upon arrival.
• The item significantly differs from the description or customization details.
• The size received is incorrect due to our error.
• Items are missing from the package.

Note: Slight color variations (up to ~20%) may occur due to screen settings and lighting differences. These are not considered defects.

For cases outside the above situations, a partial refund (excluding shipping fees) may be considered.

1.3 How to Submit a Claim

Please email support@mahounail.com  with the following information:

1. Name on the order
2. Order number
3. Detailed description of the issue

4. Clear photos or videos, depending on the case:

   • For defects/damage: close-up photos/video
   • For design or customization errors: photos showing the difference
   • For sizing issues: photos with a ruler or measuring tool
   • For missing items: photo of the package + shipping label
   • For malfunctioning items (e.g., glue issues): a video is required
5. Your preference: replacement or refund

Our team will review your submission. Eligible claims will receive a free replacement, or if a replacement is not possible, a full refund including shipping.

1.4 Exceptions (Not Eligible for Refund/Replacement)

We do not issue refunds or replacements for:

• Requests made after the 30-day window
• Customer errors (choosing the wrong size, shape, length, color, address, or customization details)
• Change of mind or personal taste
• Damage caused by incorrect usage, mishandling, or poor maintenance
• Color differences caused by display settings
• Failure to review the size guide, product description, or customization preview

Unauthorized returns or refused deliveries do not guarantee eligibility for a refund.

2. Lost or Missing Orders

If your order has not arrived within 30 days, please contact us. We will investigate with the shipping carrier.

• If the package is confirmed lost due to carrier or shop error → full refund or replacement
• If the address provided was incorrect or incomplete → we are not responsible for non-delivery
• Packages refused, forwarded, or unclaimed by the customer are not eligible for refunds

3. Process for Replacements & Refunds

Because our press-on nails are custom, returns are not required. You may keep, donate, or dispose of the items as you prefer.

• Replacement orders will follow standard processing times.
• Approved refunds will be issued promptly. Please allow 5–10 business days for the refund to appear depending on your bank.

Agreement to Policy

By placing an order with MahouNail, you acknowledge and agree to the terms outlined in this Return & Refund Policy.

If you need assistance, feel free to contact us:

📧 Email: support@mahounail.com 

MahouNail is committed to ensuring a smooth, positive shopping experience. Thank you for supporting our small business!