Shipping policy
Thank you for choosing MahouNail for your premium, handcrafted press-on nails. Our updated Shipping Policy is designed to give you full clarity and a smooth shopping experience.
π Shipment Processing Time
All MahouNail nail sets areΒ handmade to orderΒ by our skilled nail artists. We begin processing your order as soon as payment is confirmed.
Processing Time:Β 3β5 business daysΒ (Each set is crafted individually to ensure the highest quality.)
During busy seasons or high order volume, processing may take slightly longer. We appreciate your patience and will always work to ship your order as quickly as possible.
π Shipping Time & Carriers
Below is our general shipping timeframe by region:
| Shipping To | Carrier | Handling Time | Shipping Time |
|---|---|---|---|
| US | USPS / UPS / DHL Ecommerce | 3β5 business days | 7β10 business days |
| EU | DHL / PostNL / Bpost / Correos / La Poste / SDA | 3β5 business days | 10β15 business days |
| CA | Canada Post | 3β5 business days | 10β12 business days |
| AU | Australia Post | 3β5 business days | 12β15 business days |
| Rest of World | UPS / DHL International | 3β5 business days | 10β20 business days |
Estimated Delivery Time:
Most customers receive their orders within 10β15 business days after dispatch.
Please note that shipping times may vary depending on your country, customs clearance, and unforeseen carrier delays, which are beyond our control.
If your order is significantly delayed, rest assuredβwe will keep you informed via email.
π² Shipping Costs
Weβre excited to offerΒ Free Shipping for all US orders over $50.
| Shipping To | Shipping Cost |
|---|---|
| US (orders over $50) | FREE |
| US (orders under $50) | USD 5.99 |
| UK | USD 9.99 |
| CA | USD 9.99 |
| EU | USD 9.99β12.99 (depending on country) |
| Rest of World | USD 15.99 |
π Order Tracking
Once your order ships, you will receive aΒ shipping confirmation emailΒ with a tracking number so you can follow your packageβs progress.
Tracking updates may take 24β48 hours to appear depending on the carrier.
π Incorrect Address Policy
Please ensure your shipping address is accurate at checkout.
- If a package is returned to us due to anΒ insufficient or incorrect address, reshipping fees will apply.
- BowTieNailbox is not responsible for orders lost due to incorrect addresses or unclaimed parcels.
We recommend double-checking your information before placing your order.
πΌ Additional Information for Shopify Payment Orders
- For fraud prevention, theΒ billing and shipping address may be required to matchΒ for successful processing.
- Some orders may require additional verification before shipping.
- International customers are responsible forΒ import duties, VAT, and customs fees, if applicable.
π¬ Need Help?
For any shipping-related questions, feel free to contact us:
π§Β support@mahounail.com
Weβre here to ensure your experience with MahouNail is exceptional from start to finish.